Cancellation and refunds
Draft for review. Not yet approved for publication: the legal entity name, the refund timelines and the grievance officer need confirming.
Cancelling an order
- Before a captain is assigned: you can cancel free of charge in the app.
- After pickup: the order can no longer be cancelled from the app. Contact support, and the delivery charge may apply.
- Scheduled orders: free to cancel until [time — to confirm] before the scheduled pickup.
- Restaurants may not accept cancellations once food is being prepared.
When we refund
- The store rejects or cannot fulfil the order.
- Items are missing, wrong or damaged on delivery. Report this in the app or to support within [24 hours — to confirm], with a photo.
- You were charged but the order was not created.
How refunds are paid
Online payments are refunded to the original payment method through our payment partner. Refunds are started within [2 working days — to confirm] of approval and usually reach your account within 5–7 working days, depending on your bank. Cash-on-delivery orders are refunded by UPI or bank transfer to the account you give us.
Contact
Questions about this policy: support@quika.in, 99406 50963. Madurai office: 230, LIG Colony, KK Nagar, Madurai 625020.