Privacy policy

Last updated: [date of publication]

Draft for review. Not yet approved for publication: the legal entity name, the refund timelines and the grievance officer need confirming.

This policy explains what information Quika ("we"), operated by [Legal entity name — to confirm], collects when you use the Quika website, the Quika app, the Quika Captain app, the Quika store and company apps, and the Quika API, and how we use it.

What we collect

• Account details: your name, phone number and email address, and for businesses the business name, address and GSTIN.
• Order details: pickup and delivery addresses, items, delivery instructions, and the delivery OTP.
• Location: your delivery location, and for captains their live location while they are on duty, so orders can be assigned and tracked.
• Payments: payments are processed by our payment partner (PhonePe). We receive the payment status and a transaction reference. We do not store card or UPI PIN details.
• Device data: app version, device type and a notification token, used to send order updates.

How we use it

• To take, assign, deliver and confirm your orders.
• To show you and the business the live status of a delivery.
• To process payments, refunds and settlements to businesses and captains.
• To answer support requests and prevent fraud.
• To meet legal, tax and accounting requirements.

Who we share it with

We share only what each party needs for the order: the business sees your name, address and phone number, and the captain sees the pickup and drop details and your phone number. Payment partners and our cloud providers process data on our behalf. We do not sell your personal data.

How long we keep it

We keep order and payment records as long as tax and accounting law requires, and account data while your account is active. You can ask us to delete your account at any time.

Your choices

You can view and correct your details in the app, turn off location access (some features will stop working), and ask for a copy or deletion of your data by writing to support@quika.in.

Grievance officer

[Name and contact of the grievance officer — to confirm]

Contact

Questions about this policy: support@quika.in, 99406 50963. Madurai office: 230, LIG Colony, KK Nagar, Madurai 625020.